SureVin :: Call Centres solutions, Web site Hosting & Designing

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	Call Center Solutions Clients can derive the greatest benefits by outsourcing an entire business process rather than a single task or two within a process...

	Web Solutions To fully exploit the capabilities of the Internet you need a great deal of imagination and entrepreneurial spirit...

Company overview

Surevin is a leading provider call center solutions, e-business solutions and custom applications for companies around the globe. Combining proven expertise in emerging technologies and strong understanding of new economic business domains, SureVin delivers end-to-end solutions to solve customer needs.

We aim at providing state of the art solutions to help our clients keep pace with the fast emerging technologies and exploding telecom / e-commerce market.

Surevin has a strong focus on customer satisfaction, cost optimization and reliable quality service. Given high quality service and customer satisfaction, Surevin has a dominant market share.

Surevin is backed by highly talented pool of Engineers and Call center specialists. Headquartered in SanJose USA Surevin currently offers following services in India since 1998.

	Complete Call center Solutions
	Corporate training
	Soft skill & process training for Call center
	Software Development
	HR Consultancy

Company Experience in Call Centre:

	Set up experience of establishing and running of 80 seat inbound domestic call centre for Election Commission of India at Bhopal & Raipur Chief Election Commission during Lok Sabha Elections in April-May 2004.
	We had established an outbound call centre for Reliance Infocomm Ltd at Bhopal The call center was 70 seats, average calls made per day around 10000.Call Center was running in 2 shifts of 6 hours each.

Current Projects at Bhopal and Indore:

	Inbound call center for a telecom company handling around 600000 calls per month. Call center is operational 247365 Days.
	30 seat Outbound call center for Airtel at Bhopal handling around 150000 calls per month on lead generation and VAS activations.
	38 seat Outbound call center for Reliance Infocomm Ltd at Bhopal handling Customer Care and Address Verification Calling.
	50 seat Outbound call center for Idea at Indore handling customer care, collection and VAS activation.

Facilities Available:

	Automatic Call Distributor: (ACD)
	Voice Logger: For recording of calls attended by the Agent.
	Agent Management Software: Complete software to check login in / logout details. MIS and other reports as per requirement.