25000 sqft. of fully air conditioned workspace spread over 3 locations, having all P-IV workstations, Cisco networked with 100% power back without any Output device.|
Agent Management Software (AMS):
- Automatic call distribution on real time basis.
- Agent productivity monitoring up to second place of decimal.
- Visible incoming queue status there by decreasing AHT (Average hold time).
- Historical report for better analysis.
PRI Voice Logger for 100% incoming and outgoing calls:
- Better feedback mechanism.
- Verifying Customer sales dispute.
- Improve organizational image.
- Remote barging for client to check all record from any location.
Internal CRM Software:
- Server based application for data security.
- Excel file gets imported in data base.
- Easy to distribute and compile data.
- Increase employee productivity.
- Easy to create reports and MIS
- Better administrative control.
- Online remote login.
- Enhance customer services.
- Extended customer services hours.
- Increase productivity.
- Reduce operations cost.
- Speeding response times to callers.