Clients can derive the greatest benefits by outsourcing an entire business process rather than a single task or two within a process. Scope for process improvements and long term cost savings are enhanced when end-end processes are outsourced instead of discrete tasks due to the interdependencies of the specific tasks and the ability to rethink how the process can be reengineered for optimum gain. With a view to provide an integrated process solution, Surevin has developed capabilities and expertise for managing processes end-to-end across a broad spectrum of processes:
- Outbound - Telecalling : - Lead generation, Sales support, Retention, Complaint handling, Address verification, Bill Collection, Marketing.
- Inbound - Telecalling : - Customer Service 24 x 7, Retailer / channel help desk, Technical support.